This Refund and Returns Policy explains how refunds, returns and exchanges are handled in connection with this website. Please read it together with our Terms and Conditions and our Privacy Policy.
1. About This Website
This website operates as an online product catalog and inquiry platform for our industrial and manufacturing products. We publish product information, technical specifications and reference material so that visitors can review our range and request a quotation.
We do not sell products directly through this website, and we do not process online payments, checkout or instant orders. All purchases are arranged individually through quotations, proforma invoices and offline agreements between the buyer and our sales team. Because no sale or payment is completed on this website, there are no online transactions to refund or reverse.
2. Refunds and Returns
As no orders or payments are taken through this website, this page does not establish a standard refund or return window for online purchases. Any refund, return, replacement or exchange relates only to goods supplied under a separate quotation or purchase agreement, and is governed by the terms stated in that quotation or agreement.
If a matter concerning a refund or a return does arise from an agreed order, we handle it fairly and in line with the applicable terms and the laws of the relevant jurisdiction. Unless the agreed order states otherwise, the following general principles apply:
- Returns are considered only for goods supplied under a confirmed quotation or purchase agreement.
- The buyer should notify us in writing, describing the issue and the affected items or order reference.
- Goods must generally be unused, complete and in their original condition and packaging.
- Custom, made-to-order and non-standard products may not be eligible for return or exchange.
- Any approved refund is issued through the original method of payment or as otherwise agreed in writing.
3. How to Contact Us
If you have a question about a quotation, a product, or a possible return or refund, please contact our team through the inquiry form on this website or by the contact details shown on the Contact page. We aim to respond to every inquiry promptly.
4. Changes to This Policy
If we begin to offer online ordering or direct sales in the future, a specific refund and returns policy for those transactions will be published on this page. We may update this policy from time to time, and the revised version takes effect once it is posted here.